TD Bank touts itself as the most convenient bank. Try and call their customer service number . . .if you need to speak to a customer service rep, you'll be told that wait times are long, and you might want to call back.
Going into the "store" (we used to call them "banks," you will often have to wait on a long line to see a single teller, because the other teller slots are empty or are all counting large numbers of bills for commercial customers. For those of us who need to bank inside, this is a real disappointment.
It may be the best bank in our area, but they have a long way to go, before they become truly convenient.