TD Bank Reviews and Complaints | td.com @ PissedConsumer Page 3

Anonymous

Guest-3035048

Regina, Saskatchewan

Poor Service

Nov 03, 2021

1.0

See: TD Global Money Transfer policy:

How long does it take to send money from TD Bank?

Through EasyWeb online banking and TDs mobile app, you can send funds to 150+ countries and territories around the world. Funds are taken out of eligible TD chequing accounts, savings accounts or lines of credit and are credited to your recipients bank account within 1-5 business days.

I am frustrated with TD's bureaucracy.

They lost my money transfer. Their system claims 'completed', yet my receiving bank account balance hasn't changed. It appears they still have my money, making interest on me for the next 15-55days. I have never had such poor service!.

I used to do money transfers at the branch which had a 24-48 hour turn-around. This service costs me dearly to process; that's when the teller suggested TD Global Transfer.

If I cannot transfer funds in a timely manner to the same recipient account that I have done so for years,D then TD Global Transfer should not be offered! Now I am out funds, face penalty fees from my other branch and all I get is 'TD policy quoters'--this is unacceptable!

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User's recommendation: Not recommended

Frank B Ofc

Frank B Ofc |

Abington, Pennsylvania

Failure to deliver promised premium for opening accounts.

Oct 07, 2021

1.8

I opened accounts at TD Bank based on an offer by direct addressed mail of a $500 premium. I was assured at the bank that I met all the requirements including $22,500 deposits with virtually no interest. After 6 months, they advise that the branch agent's carefully reviewed assertions were incorrect and I will not get the premium. After further questions and confirming with the local branch personnel, they now advise that since they can't find my name in the data base, I could not have received the offer. It seems they just don't want to pay.

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Loss:

$500

Pros:

Nice branch and people courteous service at the branch

Preferred solution: Deliver product or service ordered

User's recommendation: Don't expect corporate to back up what you are told at the branch. Stay away from TD Bank. There are plenty of reputalble alternatives.

peter a Qyn

peter a Qyn |

North York, Ontario

Les lies upset they took advantage of senior

Sep 21, 2021

1.0

my senior mom had cheque book stolen from car glovebox n frauded of 4000 dollars td refuses to pay back as they say we failed to protect cheques but its ok for td to send blank cheques to my mailbox thats unlocked when i ordered chequesstay away n b aware

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Loss:

$4000

Pros:

Old staff was great

Cons:

New staff fails to show customer care

Preferred solution: willing to accept half liability n settle for 2000

Yasmen Xja

Kurukshetra, Haryana

Unauthorised transactions

May 18, 2022

1.4

My debit card has been used for unauthorised transactions, Please look into the matter. I need to investigate the matter and I need to close this account asap. Thanks Sunpreet Kaur Please reach me at below contact India : +91-7042****59

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Anonymous

Guest-3146308

Leesburg, Florida

Help with account

Dec 11, 2021

Continuously hung up on trying to get thru to recovery team since my account was c losed without warning and a direct deposit. Coming

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Beautiful Ufm

Phone call that money will be debited from account t for purchase I never made or recurved

Oct 25, 2021

1.1

Phone call that I order a phone from an Amazon account I dont have and will be debited from my account

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User's recommendation: Need back back when I go to bank

Sydney B Grj

Sydney B Grj |

Miami, Florida

Never do business with TD Bank

Aug 15, 2021

1.0

I was considering TD Bank one of the biggest banks in US, till I realized that TD Bank has limited licenses for many activities. Never use TD Bank for an international transaction or to transfer money to another country. The exchange rates of this bank are astronomical and they even don't disclose to you that they are using third party for it. They charged me more than 5% for the exchange transaction plus $50 wire fees. You can transfer for less than 1% with any other banks and the wire transfer fees could be low as $15. I would never recommend TD Bank to anybody.

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Loss:

$3000

Cons:

Bank fees
Transfer limits
Astronomical exchange rates

Preferred solution: Full refund

User's recommendation: You have plenty of better banks in US, that will be not stealing money from you

peter a Qyn

peter a Qyn |

Toronto, Ontario

Upset n lied to

Sep 21, 2021

my mom was frauded of 4ooo dollars n td refuses to reimburse her as cheques were left n glovebox n locked car n stolen they say we failed to secure checkbook but when ordering cheques they send them to unlocked mailbox they are pathetic

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User's recommendation: stay away n b aware of these terrible lies

Sabrina H Cmt

Ronkonkoma, New York

NO FRAUD PROTECTION!

Jun 22, 2021

1.0

THIS BANK IS THE WORST!!! Stay away.- Stay FAR away. The have NO security against criminals who commit fraud and indentity theft, and if you are a victim of it, they will not give you a provisional credit right away. They will make you wait 10 BUSINESS DAYS! In the mean time, if you have to feed your kids or pay your rent/mortgage- they don't care. Yet, their interests are completely covered. Take my advice and put your money elsewhere, like someplace safe!!

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Loss:

$655

Cons:

Total lack of supervision in letting a huge mistake go
Poor customer service
Worst bank ever

User's recommendation: Find another bank.

1 comment

Bertin Ewl

Jun 25, 2021

im willing to postmy statements to prove this inside job. 20min

Reply

1

Anonymous

Guest-2684624

Newark, New Jersey

In answer to your email to me about TD Bank Officer

Jul 15, 2021

1.0

The TD Bank Officer never responded to my internet based complaint. I did speak via phone to a receptionist referral from a busy phone status and told her the problem, but no official response was received.

A complainant wrote that your website is null and that you actually write those auto response company messages to further a fraud; therefore, if that's what occurs I am devastated as no lawyer - anywhere have answered my emails and when they have, it was a rejection.

The statute of limitations will further add to the devastation, debt, losses, etc. I was hoping that this website would at least send them a message that these injuries to me have been at least confronted at your forum to start the process of resolution: pain, suffering, loss of business - and bank, debt, looming devastation to me by the hospital and addl players, etc.I believe that my injuries are serious.

devastation

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User's recommendation: of TD Bank? I recommend caution; as I proceed in that manner as well.

Anonymous

Guest-2747829

Marietta, Georgia

Talk about sound masking

Aug 06, 2021

Need assistance in getting contact in your real estate, facilities, and/or retail banking to discuss sound masking. We are a leading provider of sound masking with 32 million square feet of installations. We work with a number of your competitors. Thank you for your help! Bill Schmidt Premier Office Acoustics 404-787-**** cell Note this is not a complaint

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Renata Tzx

Verify a check

Jul 07, 2021

Just want to see if it's real before I take it to my bank because I can't afford to be taken for that amount

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Anonymous

Guest-2645365

Nairobi, Nairobi City

My card is taken by a bank which won't give me back

Jun 30, 2021

I need a new card please and when u arrived in Kenya my card stopped working and I needed a new card

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Anonymous

Guest-2392036

Hialeah, Florida

WEB SITE SETTINGS

Jan 23, 2021

2.7

FRUSTRATING, STRESSING, AWFUL I have used online banking since it started in the 90s with different banks and had never had such a horrible experience as the one provided by T.D. Bank, the site keeps closing while actively conducting transactions and displaying the message: For your security, you have been logged off due to inactivity it happened twice in just one session while attempting to pay one single bill, worse experience on a website ever! It is good that a bank site closes due to inactivity to protect the users account but while actively clicking and expecting it to run the transaction??? Something must be really wrong with this website!!! Please fix it!!! It is no longer a convenient bank to run online transactions on and while the virus has forced us to move our business to a more online approach this is a very bad way to treat your customers! Hope someone reads this and do something about it!! An extremely frustrated customer!

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User's recommendation: Do not bank with T.D. Bank!

Fazir S

Wallingford, Connecticut

Want to identify a fraud transtion

Apr 21, 2021

1.7

Updated by user Apr 21, 2021

Td bank refuses to accept any responsibility for not conducting an investigation of their own. Also doesn't want to do anything about the situation

Original review Apr 21, 2021

My money was given to a third party without my acknowledgement or permission. There was no investigation done to verify my involvement in this scam..

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Pros:

Close to my house

Cons:

Give away your money with out notifying you

User's recommendation: Not Recommend