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1.4
Updated by user Sep 29, 2016

NOT RESOLVED

Original review posted by user Sep 28, 2016

To try to be brief, I am a Canadian and I own a property in Saint Petersburg Fl..

In July 2015 I received a pre approval letter for a mortgage and in Dec. 2015 a letter of pre approval for a Home Equity Loan. Upon providing the information as agreed and requested, the bank reneged on both letters of approval. They said it was based on my credit report. On getting my credit report myself I found that my credit score was a impeccable 800 plus. On making representations to the bank about their lying to me I started to get the runaround in trying to have their "complaonts resolution" people to look at my problem. Or should I say their problem. Well, this became a complete joke. Their so call " chairmans resolution committee" was the biggest joke of all. I really expected someone at a executive level to look at my treatment. Boy, was I disapointed. Nieve may be a better term.

I could write a book on the lies and misrepresentations that were made to me.

I am a degreed accountant snd financial planner. I know when I am being mislead. As a Canadian customer of there's, I have since removed all of my business from TD Bank, TD Wealth Management and T D Waterhouse. I also encourage my business aquatences and professional associates to avoid dealing with any of the T D group of companies in the USA and Canada. They are untrustworthy and made misrepresentations without regard for the truth or its consequences on the customer. I would put them in the same category of Wells Fargo......look lt up if you are not familiar with that joke.

Reason of review: Poor customer service.

Monetary Loss: $50000.

Preferred solution: Deliver product or service ordered.

TD Bank Pros: Local staff.

TD Bank Cons: Fraudulent representation, Cusomer service abilty to help just blows you off, Poor internal communication, Incompetence, Poor communication, Poor management.

Location: Taunton, England

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As of this date, no reasonable effort has been made to resoove my cpmplaint.

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