TD Bank
Reviews and Complaints
Call them on the phone?....dont even think about it
Not America's most convenient bank
Preferred solution: Let the company propose a solution
TD Card Services
I was an excellent customer paid in full and current, never late or missing a payment, and then they did the unthinkable. I had an OPTIONAL annual credit card renewal coming up and did not respond to their messages about this.
Their messages to me were very vague and seemed like a solicitation rather than something important or urgent. If it was for a credit card renewal, then say so and I'd decline. They did not make me aware of why they had called or messaged (first mistake of many). Instead of simply cancelling the card when I didn't respond, which is the right thing to do, they put a collection on it for the optional annual fee!
What *** do such a thing. I had them send a retraction to the credit bureaus and an official apology letter to me, which they have done. Whoever was responsible for this should be fired. This breaks the trust I once had with this company.
I was considering using other services they provide but now forget it. Be wary of them, and look for hidden fees on your bills. Check them very carefully. This Canadian company might be hurting financially and looking to get money any way they can.
Disgraceful. Oh Canada, indeed! They don't even admit to being being a Canadian company if you ask, until you insist they tell you. Embarrassing.
Look it up, they are, as in Toronto Dominion. How about Totally Disgusting in this situation?!
- Not admitting they are a canadian company when asked
- Lack of customer care
- Slow reaction to fixing their obvious mistake
Td Bank - Bank Teller Review
Repossed
After commerce bank became TD it is probably list convenient Bank there is
So. Many. Fees.
Store supervisor Olesya Glebova, TD Bank Brooklyn NY
Absolutely Horrible. The "Store Supervisor" Olesya Glebova has no clue as to the rules and regulations of the banking world.
She refused to open a Business Checking account for me even after the folks at the 800 number said it was OK to do so. She claimed she needed a utility bill in the name of my business as proof of address. The problem is that it's a home based business and all bills come to my personal name. A legal form from the IRS with the business name, address, and Fed Tax ID# was not enough proof for her.
I finally went to another branch on Avenue U and opened the account without any issues.
She needs to be fired for lack of knowledge, failure to comply with corporate policy, and an obvious inability to think logically. Avoid this branch and this "store Supervisor" at all costs.
TD Bank Overall poor service
Would like to know what regulatory agency regulates this bank? They are rude and abusive!
TD Bank charged my Overdraft fees for money that was there and was take out by them
Preferred solution: Full refund
Notary refused by Christian Marte
Phone service does not work,TD bank not most convienent bank
- Phone service
- Phone servicetd fees
- Statements and convience of banking
Preferred solution: Have ITT fix your computer system. Fix your bank statmentsand allow TD bank customer able to use other banks ATMs with lower fees.also put TD banks Atms in many more places like PNC bank does.
TD bank loan officer committed breach of trust and altered documents in Southern Ontario Branch
We did not take the loan out. We have no idea what type of loan the person who really did take it out.
We had never seen any paperwork involving details or were ever told any verbal information. We do know that the loan officer told us that our paper would be destroyed...
Sorry for the errors. I have been so stressed.
I also forgot to mention that it was the loan officer,s bank,s manager who gave me the three papers with three different dates.
I somehow feel he knew we were innocent, wanted me to get a lawyer. But he did not act on the b...
The person who took out the loan owed us a great deal of money and we were there to collect a small portion of it in the amount of 40000.00. The loan officer told my husband he should sign as he had to show his manager in order for the cheque to be cashed. We were desperate and under great pressure. The person who took out the loan was placed on speaker phone and told us it was his loan and he would be in the next day to sign as sole guarantor as it was his loan.
So we lived our lives until 2 years later when threatened with a lien on our home. We went to the bank and reported this to the bank manager. We asked for him to call the police. He told us to get a lawyer and that the bank had an internal investigation department.
I asked for the loan officer and was told he did not work there. Actually when we returned home we were called by the loan officer but he asked for the name of the person who took out the loan. This made me wonder if so one at the bank told him we came in? Then I wondered this was wrong a breach of privacy as he had stolen our personal information.
He said he was asking for the other person as he was selling insurance. I asked him to help us and he said he could not as he signed a confidentiality agreement with TD. Hmmm? That was obviously broken as he stole information.
For 2 more years we called the bank ombudsman and bank. No one would help. They actually took us to court and did not even tell us we could be there to defend ourselves. I have seen that they presented the falsified document and stated that my husband and the other man were in on the day I was there.
I actually have in my possession 3 documents. One for 2 days before we were there. One for the day we were there and knew for the next day the other person signed as sole guarantor. They never showed the judge this.
That is illegal. The judge ruled that we must pay as we are guarantors. No evidence was made to the fact that their employee committed fraud. He ruled we must pay the entire amount of the persons loan and it was about 60000.00.
We did not pay as. I had tried to get help from other ombudsmen and government agencies. The bank would not admit this was their fault. Even the president of the bank would not help though he said he would.
They ended up placing a lien when we were selling our home.We had to pay 50000.00. Another person at. TD told me it was 40000.00. Another person 60000.00.That was a deal as they told me it was 70000.00.
I actually called the horrible man who took out the loan he told me he did not know we were involved and it was not our loan and he was guarantor. He told me to give them his phone number and for them to call him. He also said he signed off and payed them some money about 20000.00. I told the bank.
They never called him. And why did they lie about the amounts. Ombudsman office will not help. They never investigated this and have broken their code of conduct mandates.
I am thinking of naming the branch in a public forum as I cannot believe they think they can get away with this. I probably will as I have not received Our money back. Oh....I was also told by an employee that if I paid the lien there was a chance I would get the money back and they would help me. That is so wrong to trick us.
This was the Ombudsmans office. TD bank is not with the OBSI. They opted it and are not impartial when you have a problem. Why would the government allow this?
People that know us know this has been an injustice. My husband was actually diagnosed with a fatal illness. The bank knew this but still did this to us. They have to be accountable for the damages they have done to is.
I panic each time I see a delivery truck in my driveway. I have lost trust for this bank. I am offended and will never get over this. I feel like crying when.
I see their logo. I have nightmares as this money is a lot to us. It was stolen by this employees bad conduct and ruthless collections and lawyers.
Be careful what you sign.
When that gut feeling grips you go directly out the door. CIBC is very honest as is the Royal Bank. This bank if you read their code of conduct seems to be above board but in fact they are not.
Believe me. Pity the fool.
- Td bank is crooked
- Td bank did not investigate
- Td bank is heartless
Preferred solution: Full refund
Resolved: I would like to see a policy change on how this bank discriminates against the disabled
This bank gave a formal apology and are making sure this does not happen again, in their bank..They really understood and I feel that they were sincere in their apology. The disabled will have a much nicer experience in this bank, in the future...
Thanks for helping me to contact them and tell them what happened....I'm so glad I found this site..
I definitely want this complaint submitted and addressed! I want this to be given to the ethics department or whoever deals with discrimination and policy changes.
The actual address of the bank, is in the Gmail..and I will send photos of the man who told us to stand in the line up....You have it on Video.
Please watch it. Thank you
Preferred solution: I want this bank to have a policy change on how they deal with the disabled
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TD Bank is very, very lax in letting the customer know any new changes that occur when you have an account(s) with them. It’s not very good customer service but, they don’t seem to care about the customer.
Starting to take my accounts to a different bank. Had enough *** with them.
Wow. Your experience is a real eye opener.
I have a SouthWest Rapid Rewards Card that I had planned on closing.
I will rethink that move-given your experience. Thank You for sharing